Tips for you
Dear friends of Greece,
When travelling to our country, it is advisable to bear in mind the following:
All visitors to Greece and anyone with a credit/debit card issued in a foreign country will not be affected by the measures to limit bank withdrawals. The measures announced recently, do not apply to those wishing to make transactions and withdrawals with a credit/debit card issued in their home country.”
As a consumer, you are protected by Greek consumer protection law for all transactions you make while travelling in the country. All enterprises, regardless of their nature (tourist or otherwise), are obliged to issue written receipts for the total amount they receive. Possession of a receipt safeguards the consumer in the event of any claim or dispute with the enterprises. Foreign visitors must ensure that they have valid medical cover before departing.
The following is valid during your stay:
The hotelier is obliged to lisence vacant rooms to customers and provide all advertised amenities.
Within 3 days of receiving an enquiry for a room, by any means (telephone, letter, or email), the hotelier is obliged to inform the customer by print whether or not they accept the booking, and include details on the booking (type of room, length of stay, price). A written response protects both the customer and the hotelier.
The deposit for the booking cannot exceed the 25% of the total accommodation cost, and on the other hand cannot be less than the charge for one night.
In the event that the customer wishes to cancel a booking, and the cancellation is made 21 days prior to the agreed arrival date, the hotelier is obliged to refund the deposit in full, while for cancellations made within 21 days, the customer must pay the hotelier the 50% of the total cost of the cancelled booking.
In the event that the hotelier is unable to provide rooms they have confirmed with customers, they are obliged to secure customers’ stay in alternative accommodation of at least the same category, in the same town, which offers the same amenities and services as those advertised by their own establishment.
The hotelier is only responsible for valuable belongings entrusted to them by the customer, and for which they have issued the relevant receipt.
Keeping pets of any kind in a hotel is forbidden, unless the hotel provides a designated area for pets. In all cases, a prior arrangement on this issue must be made between the hotelier and the tourist-consumer.
The following is valid for transactions with tourist agencies:
The tourist agency is responsible to the consumer for all the services they have sold, including those provided by third parties (hotels, restaurants, car rentals, etc.), except in cases of personal or third party liability, or force majeure.
In all cases, the customers of a tourist agency or car rental agency must be informed by print about the terms under which services or products are provided prior to making a purchase.
Specifically, for Organized Trips (P.O. 339/96), which Greek law defines as a fixed combination of at least two of the following elements, i.e. transport, accommodation or other services (participation in meetings or events of a professional, cultural or artistic nature, meals, guided tours etc.), it is obligatory to sign a relevant contract, which includes:
The terms attached to the services included in the contract (cost and category of accommodation).
Means of transport, meals included, itinerary, information pertaining to passports and necessary visas, cancellation policy, guided tours, entry to archaeological sites and museums, other recreational services, etc.).
An insurance policy which will state by print that in case of insolvency or bankruptcy of the tourist agency, the consumer, above and beyond other claims, will be entitled to a refund of the full amount paid, as well as immediate payment of repatriation expenses.
In all cases, the tourist-consumer:
Should acquire, for their own convenience, detailed information regarding the use of public transport at their destination, especially with regards to the cost of the journey, ticket validity and cancellations, and recommended arrival times in advance of the departure of the service.
Has to be aware, when using taxis, that drivers are obliged, upon request, to issue official receipts for the total cost of the journey, which include vehicle’s registration number and owner’s name.
In the event of any omission or violations of the above, you may submit a complaint or claim on a 24h basis to the Tourist Police at the number 1571.
In order to have access to necessary health care, tourists from member states of the European Union (EU) wishing to visit Greece must be holders of the European Health Card (EHIC) or any other legal Community document issued by their competent social security agency.
In these cases, the necessary treatment in Greece is provided by:
- the Social Security Institute Health Units (polyclinics) or doctor’s offices in the region;
- Regional clinics (former rural clinics) or the Health Centres of the National Health System; and
- the outpatients’ departments of the hospitals on contract
In order to have access to necessary health care, tourists from countries other than the member states of the European Union wishing to visit Greece must consult their social security agency for information before travelling.
In case of emergency call:
Ambulance Service: 166
SOS Doctors : 1016
Duty Hospitals and Clinics: 1434
Open Line for alcohol drug Addiction: 210 3617089
Poisoning First Aid: 210 7793777
Tourist Police: 1571
Getting to/from the Athens International Airport and the city center, located about 20 km (12 miles) east can be achieved via:
Take Metro Line 3 (Aghia Marina – Douk. Plakentias – Athens International Airport), which connects the Athens airport with the city center. Trains run every 30 minutes, 7 days a week from 6:30 a.m. to 11:30 p.m. The trip from/to the Airport to Syntagma station (Athens center) lasts 40 minutes. See the Metro timetable to the airport here .
For tickets and cards check here.
• 24-hour express buses:
EXPRESS Bus routes connect directly the Athens (city center & greater area) and Piraeus (port) with the Athens International Airport (AIA) “Eleftherios Venizelos”. Service is provided on a non-stop basis seven days a week including holidays (24/7 operation).
All buses disembark passengers at the Departures Level (inbound trips to airport) and depart from the Arrivals Level (outbound trips from airport). BUS tickets are sold at the info/ticket-kiosk (located outside the Arrivals between Exits 4 and 5), or onboard (ask operator) at no extra cost.
There are four routes:
Χ93 : Kifissos KTEL (long-distance buses) Station – Airport
Direct Connection to the intercity bus (KTEL) terminals KIFISOS and LIOSION. Link to suburban rail station at: KIFISIAS
X95 : Syntagma – Airport
Direct Connection to Syntagma Square at Athens city center. Link to metro line 2 station at: SYNTAGMA Link to metro line 3 stations at: NOMISMATOKOPEIO, ETHNIKI AMYNA, SYNTAGMA Link to tramway routes at: SYNTAGMA
Χ96 : Piraeus – Airport
Direct Connection to Piraeus central passenger port terminals. Link to metro line 1 stations at: N.FALIRO (ISAP N.FALIRO), PEIRAIAS. Link to suburban rail station at: PEIRAIAS Link to tramway routes at: PLATEIA GLYFADAS, EDEM, FLISVOS
Χ97 : Eliniko Metro Station – Airport
Direct Connection to ELLINIKO metro station. Link to metro line 2 stations at: AG.DIMITRIOS, DAFNI
One-way travel time estimates: X93 (65’ min), X95 (60’ min), X96 (90’ min), X97 (45’ min). Allow sufficient time to travel as traffic conditions may cause delays.
NOTE: Estimates are given for reference only. Journey time depends always on prevailing traffic conditions. Passengers are advised to allow sufficient time for their transfer from/to the airport. Check here for ticket info and cards.
The Suburban railway (Proastiakos) connects the Athens airport with the Athens Central Railway Station (Larissis Station) and Acharnai Railway Center, and through them to the National Railway network.
Airport – Kiato and Kiato – Airport
Kiato – Patras bus connections
Piraeus – Athens – Halkida line.
Tip: The Suburban railway departs every 15-25 minutes from the Athens Airport railway station to Plakentias station, where you can change trains and continue to the city center (Metro Line 3 to Egaleo), using the same ticket. To find your itinerary or book your tickets, please check here.
Taxis are available at the designated Taxi waiting area located at Exit 3 of Arrivals Level.A taxi from the airport to the city center (inner ring) costs a flat rate of €35 from 5:00 a.m. to midnight, and €50 from midnight to 5:00 a.m.
Note: The charge is determined by the time of arrival at the destination and includes all applicable surcharges and extras.
Sailing the Greek seas!
Greek ferries are of a high standard. A great many shipping companies offer their services with a modern and luxurious fleet. All Greek islands are linked to the mainland, and there is a regular service between them too, so one can enjoy a delightful and diverse island-hopping holiday.
The Greek fleet, consisting of all types of vessels (passengers ships, ferry boats, hydrofoils, etc) operating on domestic and international routes, has undergone major refurbishment, thus ensuring travellers speedy, reliable and enjoyable travel.
Aegean and Argosarosikos islands and Crete are linked mainly with Piraeus and Rafinas port.
Ionian Islands are linked with Patras, Killinis, Igoumenitsas and Astakos port.